CONTACT US

For customer service inquiries please contact info@shoponyeve.com. For faster service, please include your name as it appears on your order and your order number in the subject line and body of your email.

For stylist pulls, modeling, marketing, brand partnerships, and all other PR related inquiries please contact info@shoponyeve.com with relevent subject line.

Q & A

Refund Policy

Refund / Exchanges

ALL SALES ARE FINAL: Due to Covid-19, we will not be issuing any refund and exchanges because of safety reasons.

 CUSTOMS & REGULATIONSYou are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

 SHIPPING & DELIVERY

Please allow 6-10 weeks for the arrival of pre-orders and an additional 2-3 business days for shipping after processing.

 Regular items: 

Please allow 2-5 business days after you’ve purchased your order and an additional 2-3 business days for shipping after processing. 

 Onye Vè does NOT cover any duties/taxes/customs fees that may incur with international shipments.

 *HOLIDAYS*

During the holiday season, shipping delays can occur. If your package has not arrived within 5-10 days from the confirmed date of shipment, please email us at Info@shoponyeve.com. A representative will be happy to help you locate your order to ensure it is in route to you!


Custom Orders

We offer custom orders for our clients. Experience a one of a kind made for you design process. Email info@shoponyeve.com to get started with a consultation.

Social Media

Follow and tag us on social media for a chance to be featured @onye.ve