Refund / Exchanges

ALL SALES ARE FINAL: Due to Covid-19, we will not be issuing any refund and exchanges because of safety reasons.

 CUSTOMS & REGULATIONSYou are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.


Please allow 6-10 weeks for the arrival of pre-orders and an additional 2-3 business days for shipping after processing.

 Regular items: 

Please allow 2-5 business days after you’ve purchased your order and an additional 2-3 business days for shipping after processing. 

 Onye Vè does NOT cover any duties/taxes/customs fees that may incur with international shipments.


During the holiday season, shipping delays can occur. If your package has not arrived within 5-10 days from the confirmed date of shipment, please email us at A representative will be happy to help you locate your order to ensure it is in route to you!